Google's Ultimate Power

Recently, I decided to make some adjustments to one of my Google PPC campaigns. ...normal stuff like adjusting bid prices, adding keyword phrases, and adding broad-match or exact-match phrases. Next thing I know, Google dropped my quality scores on just about every keyword in that campaign. ...from around 7-8 to 1-2. That's the difference between life and death in the PPC world. And then the ads weren't showing. Was it something I said?

A few months back, I attended a seminar on SEO that told me to use a domain name that matched my ad copy. So, I did. I bought domains that matched my keywords and ran ads back to landing pages on those domains. It seemed to work. I don't really know if worked better than if I didn't use a matching domain, but I was getting results. Then, Google decided to un-list my site. Why? Because it saw two domains with the same content and determined that to be fraud. I found this out only because I happened to be in the Google Webmaster Tools. Luckily, I removed the alternate content, applied 301 redirects, went through the objection process and they re-listed the site. What a Hassle.

Google has the power to effectively shut down a business if that business is relying on web traffic. And they don't give you a rule-book to play by. So, it's a game of hit-and-miss. And web has become the de-facto mechanism for B2B research. You don't use a phonebook or rely on the physical mailbox to find an enterprise software solution. You use Google. As a marketer, my audience is screaming at me to NOT use email and NOT use (cold) phone calls. So, we are choosing to limit our options to Google. It's dangerous.

Google is essentially limiting your choice to companies who have savvy-enough web marketing to survive. And sometimes simple mistakes or misinformation cause a de-listing. It's bad for sellers and buyers. I think it's time to start advocating a better way. I'm not saying that Google should do anything different. They're good at what they do and provide a fantastic service for navigating the billions of web pages out there. But as a B2B buyer, I can't rely on Google to help me find my best options. And I don't know where else to go.